Resetting the computer power can fix this problem. If a Let’s identify your product to get started page displays, select your computer type, type the model name of your computer, and then click Submit. I uninstalled, but then on bootup it didn’t install the driver. Here is where you drivers are: You are downloading trial software. Then complete the following steps. Message 5 of

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Windows 7 bit Solved! You are downloading trial software. If you suspect that the drive might be bad after using these steps, test the drive to see if the hardware has failed.

HP PCs – CD/DVD Drive Is Not Detected (Windows 10, 8)

By using this site, you accept the Terms of Use and Rules of Participation. Those familiar with editing the Windows registry can save time by adding a LowerFilters value to the Windows Registry instead of reinstalling the software. If the drive test fails, the drive needs to be replaced or the computer needs to be serviced.

Message 9 of The drive worked great when the laptop would boot and I was able to use my Windows 7 re install disc with no issues. This website is using cookies.

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The message I get tells me the configuration information is incomplete and to reinstall driver. Here is where you drivers are: If you have any questions please let me know. Solvusoft’s close relationship with Microsoft as a Gold Certified Partner enables us to provide best-in-class software solutions that are optimized for performance on Windows operating systems.


If the drive is still not detected, eom Device Manager and skip to Reset the computer power to reset power and reseat the drive cables if necessary. If an UpperFilters value is also listed, select UpperFilters in the right side of the window and press the Delete key.

The Virtual Agent is currently unavailable.

Use these steps to troubleshoot this condition. Message 5 of Message 3 of Press and hold the power button for 5 seconds to turn off your computer completely.

Solvusoft: Microsoft Gold Certified Company

Check the drive name in Device Manager If a window does not open when discs are inserted into the drive and the drive does not display in File Explorer, it might be a problem with the BIOS. We are not always familiar with the use of vd item.

In Windows, search for and open Find and Fix Problems.

How is the Gold Competency Level Attained? Guaranteed by Sat, Jan 5.

HP (Hewlett Packard) DVD-ROM Drivers Download – Update HP (Hewlett Packard) Software

Resetting the computer power can fix g2 problem. I have a good history of making things right. If the drive is still missing after using the troubleshooter, continue to the next step.


I meant the model number of your notebook so I can point you to the drivers. If a Let’s identify your product to get started page h, click Laptop or Desktop.

Delivery Options see all. Please select the “Accept as Solution” button on the post that best answers your question. Also, you may click on the white star in the “Kudos” button for any helpful post to give that person a quick thanks. The only thing that matched is that it is made by HP.

As a Gold Certified Independent Software Vendor ISVSolvusoft is able to provide the highest level of customer satisfaction through delivering top-level software and service solutions, which have been subject to a rigourous romm continually-audited approval process by Microsoft. This product contains components that can be damaged by electrostatic discharge ESD.